Live / Casino
This policy explains what data dv44 collects when you use our platform, how we use it, and the choices available to you. Access to our services depends on your local law and eligible regions — review this page to understand your rights before using your account.
When you open an account with dv44, we collect the information you provide during registration — your name, contact details and account credentials. When you add a payment method such as bKash, Rocket or Bank Transfer, we record the transaction reference needed to process that activity; we do not store full wallet credentials on our servers. We also collect technical data your device sends when you access our platform — IP address, browser type, session duration and page interactions. This helps us keep the account environment stable and detect unusual activity. Where you contact our support team, we retain the content of that exchange to resolve your query and improve our responses. We do not sell your personal data to third parties. Data shared with payment processors like bKash or Rocket is limited to what those processors need to complete a transaction. Any data sharing with third-party service providers is governed by agreements that restrict those parties from using your data for their own purposes. How long we retain your data, and the legal basis for processing it, depends on the jurisdiction applicable to your account and the requirements of eligible regions.
Transaction reference only — no wallet credentials stored on our side.
Payment data passed to Rocket is limited to what the transfer requires.
Bank details used only to process the specific transaction you initiate.
Registration, login history and support exchanges retained per applicable regional requirements.
This policy applies to your use of dv44's platform and the data generated through your account. It does not extend to third-party sites or services you reach through links on our pages — those are governed by their own terms. Review the four areas below to understand what falls within scope.
All data created when you register, log in, update your profile or contact support sits within this policy. You can review and correct this data by following the steps in your account settings.
Payment activity through bKash, Rocket or Bank Transfer is covered here to the extent dv44 holds a record. The payment processor's own privacy terms apply to the portion of the transaction they handle.
Browsing and session data collected while you use the lobby, view game pages or read policy pages is within scope. We use this only for platform stability and aggregate analytics — not for individual profiling.
Game content from studios in our lobby, and any external links on this site, operate under their own policies. dv44 does not control how those parties handle data beyond what our service agreements specify.
You have concrete actions available regarding the data dv44 holds on your account. You can ask us what data we hold, request a correction if something is wrong, or raise a question about how a specific piece of data is being used. For most account details — name, contact information, linked payment methods — the correction path is inside your account dashboard after login. Where a change cannot be made through self-service, our support team can process it for you after verifying your identity. Data deletion requests are assessed on a case-by-case basis; some records must be kept for a period determined by the rules applicable to your eligible region, and we will tell you which records those are when you ask. If you have a concern that our support team has not resolved to your satisfaction, the appropriate next step depends on the laws and oversight bodies relevant to your jurisdiction.
Log in and open the account settings page. Your registered name, contact details and linked payment methods are shown there. If anything is wrong, use the edit fields on that page.
Changes to email address, phone number or payment method can be submitted through account settings. For changes that need identity verification, contact support with your request and the details shown on your account.
If you want to know exactly what data we hold or how a specific piece is used, contact us through the support routes listed on this page. We aim to respond within a reasonable period.
Send a removal request through support. We will confirm which records can be deleted and which must be retained, and give you an expected timeline based on regional requirements.
For any question about this privacy policy — data access, correction, deletion or a concern about how your account data is handled — use one of the contact routes below. When you contact us, include your registered account identifier so we can locate your records promptly.
Open the chat widget from any page after login. Describe your data query and a support agent will assist you directly.
Send your privacy request to the support email listed in your account dashboard. Include your account details so we can verify and process your request.
For self-service corrections, log in and go to account settings. Many data fields — name, contact, payment method — can be reviewed and updated there without contacting support.
Account security and data handling are practical commitments at dv44, not abstract policies. We use encrypted connections for all account sessions and payment activity. Cookies on the platform are used for session management and aggregate analytics; you can adjust cookie preferences through your browser settings at any time. We do not retain your data longer than the period required by the rules applicable to your eligible region, and we review retention schedules periodically. If you want to know who to contact about a data concern or how to request a change, the steps are in the rights section above and through the support routes on this page.
All account logins and payment actions — whether through bKash, Rocket or Bank Transfer — run over encrypted connections. No payment credential is stored in plain form on our servers.
Cookies we set are limited to session management and anonymous analytics. You can view and adjust these through your browser settings; blocking functional cookies may affect account access.
We keep your data only as long as required by the terms applicable to your eligible region. Once the retention period ends, records are deleted or anonymised. Ask support for the schedule relevant to your account.
When this policy changes in a material way, we notify account holders through the contact details on file. The current version is always shown on this page. Check the date at the bottom of the page after any notification.
The questions below cover what account holders most often ask about how dv44 handles personal data, what rights they have, and how to act on those rights. If your question is not listed here, contact support through the routes on this page.
We collect the registration details you provide — name, contact information and account credentials. When you use bKash, Rocket or Bank Transfer, we record transaction references. We also collect standard technical session data from your device. We do not collect data beyond what your account activity generates.
We do not sell your data. Payment processors like bKash and Rocket receive only the data needed to complete a transaction. Other service providers who support the platform are bound by agreements that prevent them using your data for their own purposes outside the scope of their service.
Log in and check account settings first — most account fields are visible there. For a fuller record, contact our support team through live chat or the email shown in your dashboard. Provide your account identifier and describe what you are requesting; we will respond within a reasonable period.
Yes. Most profile details — contact information and linked payment methods — can be edited through account settings after login. Where a change requires identity verification, contact support with the relevant details and they will process the update. We aim to confirm changes promptly.
Retention periods depend on the rules applicable to your eligible region. Some records must be kept for a defined period even after account closure. When you request deletion, we will confirm which records can be removed immediately and which must be retained, along with an expected timeline.
Closing your account does not automatically delete all records. Certain data — transaction history, support exchanges — may be retained for the period required by regional rules. Contact support to request deletion of data that falls outside mandatory retention. We will confirm the outcome of your request in writing.
Cookies on this platform handle session continuity and collect anonymous analytics. You can view and adjust cookie settings through your browser at any time. Disabling session cookies may affect your ability to stay logged in. Disabling analytics cookies does not affect your account access or any payment activity.